Privacy Policy

Last updated: January 25, 2026

1. Introduction

Nachu ("we", "us", "our", or "Company") operates the Nachu mobile application. This Privacy Policy outlines our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your privacy and ensuring transparency about how we handle your information.

2. Information We Collect

We collect several types of information to provide and improve our Service:

2.1 User Profile Information

When you create an account, we collect personal information you voluntarily provide, including: name, email address, profile photographs, and recipe preferences/favorites. You have full control over what information you share.

2.2 App Usage and Performance Data

We use Google Firebase Crashlytics to collect anonymous crash reports and app performance data. This data is fully anonymized and cannot be traced back to individual users. It helps us identify and fix technical issues in the application.

2.3 Recipe and Content Data

When you post recipes, photos, or other content, we store this data securely on our servers. This includes recipes you create, ingredients lists, and photos you upload.

2.4 Grocery List Data

We store your generated grocery lists to help you manage your shopping. This data remains on our secure servers.

3. How We Use Your Data

We use the information we collect for the following purposes:

To create and maintain your account
To provide and improve the Nachu recipe discovery and sharing service
To generate intelligent grocery lists from your recipes
To monitor app performance and fix crashes (via anonymous Firebase data)
To detect, prevent, and address fraud or misuse
To respond to your support inquiries
To comply with legal obligations
To moderate user-generated content and ensure community safety

4. Content Moderation and Safety

Nachu is committed to maintaining a safe, respectful community of food enthusiasts.

4.1 User Reporting

All users have the ability to report inappropriate content or users. When you report:

Your report is submitted to our moderation team
We review the report within 24 hours
We may access reported content to investigate
You will be notified of the action taken

4.2 Enforcement Actions

Upon verification of policy violations, we take swift action:

Content Removal: Inappropriate content is immediately removed
Account Suspension: Temporary suspension for violations
Permanent Ban: Permanent removal for serious violations

5. Data Storage and Security

Server Location: Your data is stored securely on servers hosted in Europe, ensuring GDPR compliance.

Security Measures: We implement industry-standard security practices including encryption in transit and at rest. Your data is protected with authentication tokens and access controls.

6. Data Sharing

We do not share your personal data with third parties. We do not sell, trade, or rent your information. The only exception is that crash and performance data is sent to Google Firebase Crashlytics in anonymized form for app improvement purposes.

7. Your Rights and Data Deletion

7.1 Self-Service Account Deletion

You can delete your account at any time directly through the app:

Tap the Settings tab in the bottom navigation bar
Go to your Profile page
Tap "Delete Account"
Confirm your decision

Once you delete your account, all your data (profile, recipes, photos, grocery lists) will be permanently removed from our servers immediately and cannot be recovered.

7.2 Data Deletion via Email

Alternatively, you can request account deletion by email:

Email us at privacy@nachu.nl with your request
Include your account email address
We will confirm your identity and process your deletion request within 30 days
You will receive confirmation once your data has been deleted

8. GDPR Compliance

Nachu complies with the General Data Protection Regulation (GDPR). If you are a resident of the European Union or UK, you have additional rights including the right to access, correct, and delete your personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the app following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@nachu.nl
We aim to respond to all inquiries within 7 business days.